Help and FAQ
Help and FAQ
- How can I join Focus Fashion Inc. & by JJ?
Buyer memberships are FREE. From the main page, simply click the Become a Member and click Register link, fill out the application and submit documents that verify your business, such as the business license, seller permit and recent invoices of purchases from other wholesale vendors. Please be advised that all submitted documents must match exactly with your business name and address. Approximately after 1 to 2 business days, we will confirm your membership and you will have full access to shopping the latest styles at the best prices from www.focusclothes.com. Or call us at (909) 565-8974 for any question you have.
- Why do you verify my information before allowing membership?
Fashion Inc. & by JJ is a wholesale online shopping mall, and not open to the general public.
The verification process is for the protection of our customers, and to ensure that all merchandise is purchased by wholesale buyers for resale only.
- I've registered but still cannot access some vendor stores. Do I have to register again?
In most cases, you have full access to www.focusclothes.com after our review of your application and supporting business documents. Focus Fashion Inc. however, still have the option to deny access to their store. If you have not been granted access to www.focusclothes.com within 3 business days, please call us at (909) 565-8974
- Can non US-residents obtain a membership?
Yes. Focus Fashion & by JJ is a worldwide online shopping mall. Anyone with a verifiable business in the fashion and apparel industry can join to be a member. *If a business license or seller permit number is unavailable, please type: Focus7777. You may submit other documents to verify your business.
- What if I forget my ID and password?
If you forget your password, click Forgot Password and enter the email address that you have registered with us. If the email address you registered is no longer valid, please contact customer service for assistance at (909) 565-8974
- Is my personal information safe and secure?
We value your privacy and the security of your personal information. We will never share your information with others. Our servers and network are protected by the latest security systems, and firewalls are always in place to safeguard your personal and confidential information.
- What are the shipping costs?
Shipping costs may differ depending on shipping method, and are added to your order amount after fullfill your order. For detailed refer shipping information.
- When will my credit card be charged?
After review of your order and confirming product availability, We will send you an email confirming your order, including shipping costs. After processing your credit card information at this time, We ships your order.
- How do Pre-Orders work?
A Pre-Order is where a customer places and order for an item that we do not yet have in stock. In this event, we reserve the customers's order and when we have the required item(s) in stock, we despatch them to the customer.
- What happens if my Pre-Order doesn't come into stock?
If the delivery date for an item changes, we will update that item on our website as well as send you an Email. If we cannot fulfill Pre-Orders, we will send you an email to confirm the reason why
- Has my order shipped?
Click the "My Account" link at the top left hand side of our site to check your orders status.
- My item has arrived and it's damaged or faulty, what can I do?
In the event of faulty goods please contact us with your order number and details of the damage or faulty nature of the product within 14 days of receipt. If we are unable to replace your faulty item(s), then we will issue a full refund. Please note, the item(s) must be returned to us for this to be processed
- What is Focus Fashion Inc. & by JJ return policy?
Focus Fashion Inc. & by JJ wants you to be thrilled with your new purchase. However, if you're not 100% satisfied with your purchase please see below:
No returns will be accepted without a prior written authorization.
Merchandise can be returned within 7 days of receipt for store credit only.
Merchandise can be exchanged within 7 days of receipt
Returned/Exchanged items must be in unopened condition with the manufacturers’ seal
Merchandise returned/exchanged AFTER the 7 day return policy will be charged a 25% restocking fee.