FREE STANDARD SHIPPING ON ONLINE ORDERS ONLY  OVER $500.00 TO CONTIGUOUS USA NO EXCEPTION

ONLINE ORDERS ONLY!!!

Due to inventory fluctuation situation that some sizes/colors may not be available as ordered.

Return Policy

Returns

  • All items being returned for merchandise credit must be in their original condition with original packaging and tags attached.
  • There will be a 10% re-stocking fee for any item returned without its original packaging and tags attached.
  • There will be a 20% re-stocking fee for any item returned without a RA (Return Authorization), refused and unaccepted packages.
  • We will not accept any items being returned after 14 days from the date received.
  • For full store credit, returns must be made within 14 days of receipt of items.
  • For non-damaged goods, buyers are responsible for all return shipping costs for the merchandise.

Damages

  • RA (Return Authorization) for any damaged items must be made within 5 days upon receipt of merchandise in writing through email stating the reasons for return.
  • Please email sale@focushere.com / focusjjcanada@gmail.com with written and visual details to provide proof of damage. We will issue a call tag to return the merchandise back to our facility.
  • There will be a 10% re-stocking fee for any item returned without its original packaging and tags attached.
  • There will be a 20% re-stocking fee for all items returned without a RA (Return Authorization), refused and unaccepted packages, or items returned past the 5-day grace period

Exchanges

  • Every item being exchanged must be in its original condition with original packaging and tags attached.
  • When making an exchange for a lower priced item, a merchandise credit will be issued to the account.
  • There will be a 10% re-stocking fee for any item returned without its original packaging and tags attached.

Cancellation Policy

  • Order cancellations must be requested in written form to sale@focushere.com / focusjjcanada@gmail.com.
  • All sale items are final.