Return Policy

Returns

  • All items being returned for merchandise credit must be in their original condition with original packaging and tags attached.
  • There will be a 20% re-stocking fee for any item returned without a RA (Return Authorization), refused and unaccepted packages, or *any item returned past the 30-day grace period.*
  • We will not accept any items being returned after 30-days from the date received.
  • For full store credit, returns must be made within 30- days of receipt of items.
  • For full refund, returns must be made within 14- days of receipt of items.
  • For non-damaged goods, buyers are responsible for all return shipping costs for the merchandise.

Damages

  • RA (Return Authorization) for any damaged items must be made within 14 days upon receipt of merchandise in writing through email stating the reasons for return.
    • IF PAST THE 14 DAYS- WE ARE NO LONGER RESPONSIBLE FOR ANY DAMAGES
    • IT IS THE CUSTOMERS RESPONSIBILITY TO CHECK THE GOODS UPON RECEIPT AND REPORT ANY DAMAGE ITEMS WITH IN THE TIME PERIOD.
  • Please email sales@focusclothes.com. with written and visual details to provide proof of damage. We will issue a call tag to return the merchandise back to our facility.
  • There will be a 20% re-stocking fee for all items returned without a RA (Return Authorization), refused and unaccepted packages or items returned past the 30-day grace period.

Exchanges

  • Every item being exchanged must be in its original condition with original packaging and tags attached.
  • When making an exchange for a lower priced item, a merchandise credit will be issued to the account.
  • There will be a 10% re-stocking fee for any item returned without its original packaging and tags attached.

Cancellation Policy

  • Order cancellations must be requested in written form to sales@focusclothes.com.
  • All sale items are final.